We're seeing this as a stepping stone to how we become an integrated operator.
That is ... a big market for us to try and attack and win from our esteemed BT colleagues.
Being down a few minutes can be tolerated, but outages that can last 30 or more minutes can seriously impact our ability to perform our job functions. This can have a serious impact on our customer's perceptions of our company and our ability to provide them support.
The recent outages have caused my company to start looking for alternative CRM solutions unless Salesforce.com is able to stabilize their systems, and fast.
Once I got ahead, I wasn't as worried and I was more relaxed, and I was able to play pretty well.
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